PROBLEMS OR QUESTIONS?

We strive to provide the best product and the best purchase system you can find. But of course, no system is perfect, and we've posted information on all potential problems right here.

If after reviewing it you cannot find the help you need, please write us, admin@thundergirls.com. BUT... give us UP TO 24 HOURS to respond! Most of the time we'll get back with you MUCH more quickly. Your patience is appreciated!

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CART EMPTIES BEFORE CHECKOUT?

Try clearing your browser cache, delete cookies, then restart your computer. This fix works most of the time.


PROBLEMS COMPLETING PAYMENT?

You may need to have SESSION COOKIES activated. For more information click here:

Session Cookies

NOT GETTING A COMPLETE DOWNLOAD?

During unusually high server demand, a very small percentage of downloads may not deliver completely. But often the problem is with your computer. Please review this information:

BROWSER CACHE ISSUES

If this is the case, just download again, that should correct the problem.

AOL USERS:

If you cannot get a complete download and are using AOL as your internet connection, trying using Internet Explorer instead. It's right there on your computer, and just switching browsers really can make a difference.

If you have other problems, we'll help if we can, but be sure to read and try these solutions first. Then contact us: admin@thundergirls.com. Be sure you have your email set to accept mail from us, and check your SPAM, BULK, JUNK or SUSPECT folder. Let us know your OS (operating system), your ISP (internet service provider) and your browser AND version. If you haven't heard from us within 24 hours, write us again, and we'll try another of our email accounts.