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Products: 838
Categories: 97
Prices: US Dollars

FAQ


We don't replace lost downloads, but read THIS and you won't need us to!

To help here are some of our most asked questions:

MY HARD DRIVE CRASHED AND I'VE LOST ALL MY VIDEOS. I KNOW YOUR POLICY IS NOT TO REPLACE VIDEOS BUT SINCE I'M A GOOD CUSTOMER CAN'T YOU MAKE AN EXCEPTION FOR ME?

With regrets, our policy on this matter is firm. Let's be adults, you really should have backed up your videos, as well as any OTHER valuable photos or information you keep on your computer. Take the time to back up your purchases. It's quick, it's easy, and it's cheap. Click our banner at the top of this page for more information.

WHERE'S MY DOWNLOAD? I PAID FOR IT (YESTERDAY, LAST WEEK, LAST MONTH) AND I HAVEN'T RECEIVED MY DOWNLOAD LINKS!

Okay, why have you waited until now to write us?
Seriously, you may not have read all the cool information we've put here to help you out. And that's understandable, we've got some great matches and you're anxious to see them. But, you DO need to know that there is no waiting for access once payment is completed. You should have an email with download links within a minute or two of completing payment. In fact, your transaction should generate THREE emails:

1) Order confirmation (which you'll get even if you don't complete payment)
2) Payment receipt (either from PayPal or 2Checkout)
3) Download links.

If you didn't get any of these, the odds are pretty good your order didn't go through. Clear your browser cache and cookies, close and restart your browser and try again.

It's always possible our emails got trapped by your email account's SPAM (or JUNK, or BULK or SUSPECT) filter. Please look there before contacting us. We've worked hard to make a purchase a reliable experience, but let's face it, with browser updates, security updates and such, we can't make it perfect 100% of the time. The catalog is reliable for nearly all our fans, so please understand the catalog DOES work! If you have problems we'll do our BEST to get you through it.

NOTE: We STRONGLY urge you to create an account with us. It speeds up your checkout process, and upon making payment, you can download directly from the links in your order history. Your financial information is NOT stored, and we do NOT sell or create mailing lists from the info. In fact, we ALREADY have all the same information stored in each order you place. So why not make things easier for YOU? Create a quick account and enjoy an even simpler experience with ThunderGirls.

CAN I SEND YOU PAYMENT BY MAIL?

Of course, we accept VISA, MasterCard, American Express, Discover, checks and money orders. Send cash ONLY at YOUR OWN RISK. You must create an account here, add your items to the shopping cart, and upon checkout, look for the link "MAIL IN ORDERS." There you can print your order form. When payment is received (we will probably need to let checks clear, about 10 days) we will then activate your order. Please do NOT send an order without using our catalog as it can create confusion. There is no reason to avoid creating an account. We do not store credit card data here, and we do not "spam" our users. You will receive emails from us ONLY for processing orders OR if you have elected to receive updates and notifications from us.

WHICH VIDEOS FEATURE...

While we don't represent any of our videos as a specialty item, you can narrow down your selection by using the SEARCH box on the upper left side of the page. Single words work best!

CAN YOU MAIL MY ORDER?

No, ThundergirlsTheater.com is for DOWNLOADS only. These are Windows Media Files, averaging about 100 MB so you need a high-speed connection for best results.

CAN I GET MY ORDER ON DVD?

Most of these matches are on DVD, please go to

http://www.Thundergirls.com or

http://www.BattlingBeauties.com

for more information and pricing. Also have a look at our Made To Order DVD service, get JUST the matches you want:

http://www.BattlingBeauties.com/mto

WHY AM I HAVING TROUBLE MAKING PAYMENT?

Please review the link here for more information on payment options:

http://www.thundergirlstheater.com/shopping/index.php?_a=viewDoc&docId=5

There are many other helpful links at our website which should answer almost any question you have. While it may take a little reading, you'll get your answer faster than emailing us. Of course if your question is something you cannot find the answer to, please drop us a line. But please be sure to visit http://www.ThundergirlsTheater.com and review the wealth of information we've compiled for you first.


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