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You should read ALL the information provided on this website prior to ordering. Should you experience difficulties with your download, please review our SUPPORT link prior to contacting us. Most issues can be corrected in this manner.

If you STILL need to contact us, you MUST provide the following information:

* Your computer name and model
* Your internet browser and version
* Your operating system (Windows XP, 2000, etc)
* Your broadband provider (AOL, Verizon, Road Runner, etc)
* The EXACT nature of your difficulty and any error messages

You should allow us UP TO 24 HOURS to respond to any emails. Please note that email is quick to send and convenient to use, but it is not a form of instant communciation.You may reach us at

You can also send US Mail to:

PIN! & Ink
PO Box 923
Moravian Falls NC 28654-0923 USA

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