You may also checkout with PayPal for immediate access. Access only takes a few moments.
If you DON'T receive immediate access, send us an email, admin@thundergirls.com, and we'll take care of you as quickly as possible, but allow us up to 24 hours to respond to your email.
I PAID BUT DIDN'T GET ACCESS...WHAT GIVES? NO payment gateway works 100% of the time. We've kept up with the statistics on our checkout method, and in about 3% of the orders, a delay with the card authorization prevents the order from activating. But don't worry, while we don't LIVE on the internet, we're available quite a number of hours in the day, and we also watch for this "glitch." We'll get your order activated as soon as we can, but just be patient. We've been in business for a dozen years, and we didn't get as sucessful as we are by ignoring customers.
I DON'T WANT/CAN'T USE PAYPAY, HOW DO I ORDER? If you don't wish to use PayPal, you can now use Amex, Discover, Visa or MasterCard and also receive immediate access.
I'M HAVING TROUBLE WITH MY DOWNLOAD, WHAT DO I DO? First, be sure to read our SUPPORT link. We've worked hard to address all the possible problems you may have, and you should find your answer there. If you don't, when you write, be sure to include:
• The name of your internet provider (AOL, Earthlink, Time-Warner, etc.). • Your operating systemI HAVEN'T RECEIVED A RESPONSE TO MY EMAILS, WHY? On rare occasions your email or ISP blocks our communications. Please double check how you have your Spam blocking set, and always allow emails from admin@thundergirls.com. We have one customer who was unable to receive emails from SIX different email accounts including AOL, YAHOO and HOTMAIL. So please be understanding when you write, we're not ignoring you we just can't get through. Please try an alternative email account such as YAHOO or HOTMAIL.
• Your browser and version
• EXACTLY how you are entering the information and EXACTLY what problem/error message you're getting
I JUST ORDERED A THEATER. NOW WHAT? Upon approval of your credit card or PayPal payment, you should be taken to a page where you can immediately download your selection. If this doesn't happen, there may have been a glitch in activating your order. Write us and we'll take care of you as quickly as possible.
I PAID FOR MY DOWNLOAD BUT I DON'T KNOW HOW TO ACCESS IT
OR... WHERE IS THE LINK The link to your order appears in your account. Select "Your Account" from the menu at the upper right. On the next page, look for "Order History," then click on the order number at the top of the next page. Then you'll see your order, and a "Download Here" link for each selection.
I DON'T WANT THIS SENT TO MY HOME... WHAT GIVES? We get this a lot, and really can't understand why someone would think this would ship to them (or what they think they'd be getting!) since we've explained repeatedly on this website and on our order pages that this is for DOWNLOAD ONLY. But if it helps, we'll say it again... ThunderGirlsTheater is for DOWNLOAD ONLY... NOTHING SHIPPED TO YOUR HOME.
IS ACCESS INSTANT? Yes. Pay with PayPal OR any major credit card. But eChecks will NOT allow instant access.
CAN YOU TELL ME WHICH MATCHES HAVE (fill in the blank)? Because various aspects of a wrestling match can be subjective, we do not make recommendations based on your specific interests, and in fact encourage you not to order based on a single image or piece of advertising copy. Our offerings are intended to appeal to a broad base of wrestling fans, and unless it is obvious to the contrary, our matches do not have any hidden themes to them. So order carefully, as noted below, we cannot authorize refunds.
You CAN do a keyword search, look at the top of the page for the search box. This will help you narrow down your selection, but be sure to read the description of each result carefully to make certain it is what you are looking for.
DO YOUR GIRLS WRESTLE BARE LEGGED (WITHOUT HOSE)? NO. Very few of our matches feature bare legs. The girls wear hose from the standpoint of both modesty and safety. Our product is aimed at fans of exciting wrestling action. If you can't enjoy the talent of these marvelous ladies without knowing their legs are bared, you'll need to purchase from another source.
MY COMPUTER CRASHED, CAN I GET MY DOWNLOADS AGAIN? Sorry no, the purchase price of our video includes a single full download to your computer only. Regretably, we cannot take responsiblity for keeping these videos available for you. We strongly advise you to back-up your videos immediately after ordering. Depending on file size and format, you can get from 3 to 8 videos on a standard CD-R. If you are fortunate to have a DVD burner, you can store dozens of videos.
WILL YOUR VIDEOS WORK WITH WEB-TV? Web-TV was designed for basic email and internet access, but it is not a substitute for a computer. Even the new Web-TV coming soon, though it will work with broadband and streaming videos, is not compatible with our system because our movies are not designed to stream, but to be downloaded to your computer.
CAN I PAY WITH CHECK OR MONEY ORDER? Again, yes you may. But contact us first so we can be sure the theaters will still be available by the time we receive your order. Please note we may require time for checks to clear. And be sure to PRINT CLEARLY your email address. You can send check or money order made out to PIN! & Ink, and send it to:
Please note that these matches are intended to appeal to a broad fan base of women's wrestling, and anyone ordering for a particular event or aspect of wrestling, regardless of ad copy, are advised to purchase at your own risk.
If you have any other questions about our services, please feel free to write us: admin@thundergirls.com
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